Privacy policy

PRIVACY POLICY

Who we are This website is operated by Abowed, Unit 1A, Ravenstor Road Industrial Estate, Wirksworth, Matlock, Derbyshire, DE4 4FY. Tel: 01629 822392. Email: info@abowed.com

  1. What information we collect When you place an order or contact us, we collect personal information such as your name, delivery address, email address, and phone number. When you browse our website, we may also collect your IP address and browser information automatically.

2. How we use your information We use your information to process and deliver your order, communicate with you about your purchase, and (with your consent) send you updates about our products and offers. We do not sell or share your personal data with third parties for marketing purposes.

3. Legal basis for processing (UK GDPR) We process your personal data on the following lawful bases: contract performance (to fulfil your order), legitimate interests (to improve our service), and consent (for marketing communications). You may withdraw consent at any time by contacting us.

4. Your rights Under UK GDPR, you have the right to access, correct, or delete your personal data; restrict or object to processing; and data portability. To exercise any of these rights, contact us at info@abowed.com or write to us at the address above.

5. Data retention We retain your personal data only for as long as necessary to fulfil your order and meet our legal obligations (typically 6 years for financial records under HMRC requirements).

6. Third-party services Our store is hosted by Shopify Inc., which processes data on our behalf under appropriate data processing agreements. Payments are processed securely and in compliance with PCI-DSS standards. We may use specialist furniture couriers to fulfil deliveries — these parties receive only the information necessary to deliver your order.

7. Cookies Our website uses cookies to support your browsing experience, including session management and analytics. You can manage cookie preferences through your browser settings.

8. Data security We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

9. Changes to this policy We may update this policy from time to time. The current version will always be available on this page.

10. Complaints If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.