Refund policy

RETURNS & REFUNDS POLICY

All Abowed beds and furniture are handcrafted to order specifically for you. As bespoke, made-to-order products, we are unable to accept returns for change of mind or where the product has been assembled.

We do not accept change-of-mind returns or exchanges on bespoke made-to-order items, but we accept returns and cover return costs for defective or damaged items."

Before You Order We offer samples of wood finishes, paint colours, and fabrics before manufacture, and we're happy to discuss dimensions, finishes, and style in detail — by phone, video call, or in person at our Wirksworth workshop. We want to make sure everything is right for you before we begin making your furniture.

Access & Fitting It is the customer's responsibility to ensure that your chosen furniture can be accessed and positioned within your home, including through doorways, up staircases, and into the intended room. We strongly recommend measuring all access routes — hallways, stairwells, landings, and doorframes — before ordering. We are happy to advise on the dimensions of any piece and can discuss delivery logistics with you in advance. We cannot accept returns or be held responsible where furniture cannot be positioned due to access limitations at your property.

Faulty or Damaged Items In the unlikely event that your order arrives faulty or damaged, please contact us within 7 days of delivery with photos of the fault. We will arrange a repair or replacement at no cost to you, including free collection and re-delivery.

Your Statutory Rights Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If your product develops a fault within 6 months of delivery, we will repair or replace it free of charge.

If Something Isn't Right If your furniture arrives and you're not entirely satisfied, please contact us as soon as possible after delivery. We will always do our best to resolve any issues. If a return to our workshop is required due to our error, we will arrange collection and re-delivery at our cost.

Summary

  • Return window: 7 days from delivery (damaged or faulty items only)
  • Non-returnable: All bespoke, made-to-order furniture except in cases of damage or manufacturing error
  • Return shipping: Free for damaged or faulty items — all costs covered by Abowed
  • Wrong size ordered: We are unable to alter bespoke items ordered incorrectly as this requires remaking from scratch; return costs payable by the customer

To report a fault or discuss your order: Email info@abowed.com or call Stephanie on 01629 822392 — we're here 7 days a week.

Abowed, Unit 1A, Ravenstor Road Industrial Estate, Wirksworth, Matlock, Derbyshire, DE4 4FY.